Terms of Service
Effective: 23 May 2026
1. Acceptance
By signing up for ThynkTax (the "Service"), you agree to these Terms of Service ("Terms"). If you sign up on behalf of an organisation, you confirm you have authority to bind that organisation. If you do not agree, do not use the Service.
2. The Service
ThynkTax is an agentic tax compliance platform operated by Oris Intelligence Private Limited ("we", "us"). It provides workflow automation, AI agents, and filing capabilities for Indian tax (GST, ITR, TDS, ROC, ESI/PF). Available features depend on your subscription plan.
3. Eligibility
You must be at least 18 years old and capable of entering a binding contract under Indian law. For business accounts, the entity must be lawfully incorporated or registered in India.
4. Your account
You are responsible for your account credentials and any action taken under your account. Notify security@thynktax.com immediately of unauthorised access. MFA is strongly recommended for admin accounts and mandatory for accounts with filing approval rights.
5. Subscription, billing, and renewal
Subscriptions auto-renew unless cancelled at least 24 hours before renewal. Pricing is per plan and per workspace; usage-based charges (per-filing, per-API-call beyond included tiers) may apply. Billing handled by ORIS Billing. GST charged additional, as applicable. Cancel at /settings/billing - takes effect at end of current paid period.
6. Free trial
New workspaces receive a 30-day free trial. No credit card required to start. Conversion to a paid plan is opt-in. At end of trial, workspaces revert to read-only access for 90 days before data is scheduled for deletion (see Section 14).
7. Refunds
See /legal/refund for the full refund policy. Summary: pro-rata refund on cancellation within the first 30 days of a new annual subscription. No refund for partial months on monthly plans. Refunds processed within 14 working days to the original payment method.
8. Acceptable use
You will not: (a) use the Service to violate any law; (b) attempt to access another tenant's data; (c) reverse-engineer the Service; (d) use the public REST API to build a competing product (read-only research and citation are fine - see Section 11); (e) upload malware, viruses, or content that infringes IP; (f) use the Service to file knowingly false returns.
9. Your content; our content
You retain ownership of all data you upload ("Your Content"). You grant us a worldwide, royalty-free licence to use Your Content solely to operate the Service for you. We own the Service itself - the platform, agents, validation rules, content commentaries, and the public REST API responses. API responses are licensed under CC BY 4.0 (see /legal/api-licence).
10. AI agents
The Service includes AI agents that prepare returns, validate data, and assist with compliance workflows. AI outputs are presented for your review. The Filing Agent is hardcoded Tier 3 (approval-gated) - never submits to a government portal without your explicit approval. There is no configuration override. You remain responsible for the accuracy of every filed return.
11. Public API
The /api/tax-law and /api/tax-rules endpoints are free for non-commercial and small-commercial use up to 1,000 requests/day per IP. Higher tiers via subscription. Citation back to thynktax.com is required when content is republished. Mirroring of our entire corpus is not permitted; deep linking is.
12. Government integrations
ThynkTax integrates with GSTN (via GSP partners), Income Tax (via ERI partners), TRACES, MCA, EPFO, and IRP. We are not a government department. The Service does not constitute legal or tax advice; consult a qualified Chartered Accountant for specific transactions.
13. Confidentiality
Each party keeps the other's confidential information confidential and uses it only to perform under these Terms. We treat Your Content as confidential; we use industry-standard safeguards described in /legal/security.
14. Suspension and termination
We may suspend the Service for unpaid invoices (with 7 days notice), breach of Section 8, or as required by law. You may terminate at any time. On termination you have 90 days to export Your Content from /settings/data-export. After 90 days we permanently delete operational data; filing records are retained for 8 years per statutory requirement.
15. Warranties and disclaimers
We provide the Service "as is" and "as available". We do not warrant uninterrupted availability or error-free operation. Our validation rules reflect current statutory and judicial guidance; tax law changes. We disclaim implied warranties of merchantability and fitness for a particular purpose to the maximum extent permitted by law.
16. Limitation of liability
To the maximum extent permitted by law, our aggregate liability is limited to the fees you paid us in the 12 months preceding the event. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost revenue, or lost data.
17. Indemnity
You indemnify us against claims arising from Your Content, your breach of these Terms, or your violation of law in your use of the Service. We indemnify you against third-party IP claims that the Service infringes - provided you notify us promptly and let us control the defence.
18. Governing law and dispute resolution
These Terms are governed by Indian law. Disputes resolved by binding arbitration in Bengaluru under the Arbitration and Conciliation Act 1996, with one arbitrator appointed by mutual agreement (or by the Bangalore International Arbitration Centre). Courts in Bengaluru have exclusive jurisdiction for any non-arbitrable matter.
19. Force majeure
Neither party is liable for failure or delay caused by events beyond reasonable control - internet outages, government action, natural disasters, pandemics, strikes by upstream providers (GSP/ERI/TRACES/MCA).
20. Changes to these Terms
Material changes get 30 days advance notice via email and an in-app banner. Continued use after the effective date constitutes acceptance. Full change log at /legal/terms/changes.
21. Contact
Questions about Terms: legal@thynktax.com. Grievances: grievance@thynktax.com. DPDP queries: dpo@thynktax.com. Postal: Oris Intelligence Private Limited, Bengaluru, Karnataka, India.